Shipping and returns

100% Money back guarantee

At About Health we stand behind everything we sell and offer a 100% no time limit, money back guarantee. In the unlikely event that you are unhappy with any of our products, we will happily refund your money in full.  All we ask is that you please return the product, whether used or unused and/or partially used, along with order details.

Free Delivery

We offer free delivery worldwide!

Our basic shipping is free, which includes the use of the postal system.  You will need to allow for delivery times of between 15-20 days, and there may be delays in customs. 

All orders placed before 4 pm Mon-Fri are shipped same-day on a service that suits the country it is going to.  For Australia we use Auspost, USA we use UPS and for the UK Royal Mail. For other countries, you will be given a tracking number and information on how to track your parcel.

If you would like your products much quicker you can choose our Express service which is delivered by DHL in 2-4 days anywhere in the world. This choice can be selected in the checkout.

Order Tracking

You’ll get an email from us when your order leaves our fulfilment centre.  Click the link in the email to track, or head to “link – NZ Post tracking tool” and pop in your tracking number.

Please allow adequate time for delivery, and be aware that in some countries customs and duty may need to be paid.  We try to organise this if possible but it isn't always an option.

Worldwide delivery

We deliver worldwide, with parcels leaving the same day of order.  We cover the cost of shipping using the right service for your country.

Orders can take up to 20 days to arrive via mail, lately, we have seen this stretch out to 25 days+.

Please note that if we use DHL, they require us to send your order with an invoice, so you may be liable for tax in your country of destination based on your country’s regulations. Please check this with DHL or your countries customs authority before placing your order if you are at all worried about this.

Potential Customs or GST/VAT applied by country (15/9/2019):

Australia - Over $1000AUD

UK - Over 150EUR (Customs duties), over 15GBP (VAT)

USA - Over $800 USD


If you have a return to send: About Health Supplements, PO Box 302423, North Harbour, Auckland 0751


We use a variety of packaging depending on what country the product is going to and how much is going at one time.  Our bags are 100% recyclable using recycle code 4.

All boxes can be recycled with your cardboard, and come from a 100% sustainable source.